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Terms and Conditions

Welcome to the Doc-Store website terms and conditions for use.  is a site operated by Elcock Service Ltd trading as Docs-Store and will refer to Docs-Store throughout.

By using our site, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms, you must not use our site.

We may prevent or suspend your access to our site if you do not comply with any part of these terms, any terms or policies to which they refer or any applicable law.


Before you place an order, if you have any questions relating to these terms and conditions, please email us at or call us on 0333 339 7679  Mon - Fri 0900 to 1730.



Conditions - means these terms and conditions

Product - means a product displayed for sale on the Website

Product Description - means that part of the Website where certain terms and conditions in respect of the individual Product are provided

Users - means the users of the Website collectively

Personal Information - means the details provided by you on registration

We/us - means Docs-Store

Website - means the website located at or any subsequent URL which may replace it

Cookies - means small text files which our Website places on your computer's hard drive to store information about your shopping session and to identify your computer

United Kingdom - means England, Wales, Scotland, Northern Ireland and the Channel Islands

You - means a user of this Website.

Use of the website

These terms of use refer to the following additional terms, which also apply to your use of our site:


Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.


Our Cookie Policy, which sets out information about the cookies on our site.



You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.



You warrant that:


The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and

You will notify us immediately of any changes to the Personal Information by contacting us at  or call us on 0333 339 7679 Mon Fri

You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.


You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.


Our rights

We reserve the right to:


Modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for loss or damage arising from any modification to or withdrawal of the Website; and/or

Change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.

Third party links

We may make changes to these terms

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time. These terms were most recently updated on February 2021.


We may suspend or withdraw our site

Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.


Our site is only for users in the UK

Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate for use or available in other locations.


You must keep your account details safe

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.


We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.


If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at or call 0333 339 7679.


How you may use material on our site

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it.  Those works are protected by copyright laws and treaties around the world. All such rights are reserved.


You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.


You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.


Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.


If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.


Third party links

To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.



When you use our website, you'll see that we offer you recommendations, showing products we think you might like and could perhaps miss when you're browsing the site.

These are based on your past purchases, top sellers, ratings and recently-viewed products. We determine your interests and suggest new products you may like; additionally, we compare your interests and buying habits with the interests and habits of other customers, to show you relevant products.


Your recommendations may change when you make a purchase and move around the site. You might like to add products that interest you to your wish list for future reference.


We take reasonable care to ensure our recommendations are in line with your behaviour as a customer on Details of the products we recommend - such as price - are correct at the time recommendations are originally made to you, but can be subject to change without notice.




We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.

Contract creation and electronic contracting

The technical steps required to create the contract between you and us are as follows:

You place the order for your products on the Website by pressing the confirm order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the Website

We will send you an order confirmation email detailing the products you have ordered.

Order acceptance and the completion of the contract between you and us will take place on payment of the Products ordered unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions below in change or cancel an order section.

We must receive payment in full for all goods ordered and any related charges for delivery and additional services before your order can be processed, unless we have agreed this in writing in advance of the order.

Non-acceptance of an order may be a result from one of the following:

The product you ordered being unavailable from stock

Our inability to obtain authorisation for your payment

The identification of a pricing or product description error

Your not meeting the eligibility to order criteria set out in the main Terms & Conditions

The contract will be concluded in English.

The details of your specific contract will not be filed by Docs-Store.


How to change or cancel your order

Amending your order

We're sorry that in most circumstances it's not possible to make changes to your order once you've placed it. If your order has already been dispatched from the warehouse, then you'll need to return the item following our Returns Policy.


If your order hasn't left the warehouse yet, we may be able to change delivery address details, remove items from your order or cancel it completely. Please contact the team for advice on 0333 339 7679 between 0900 and 1730, Mon to Fri.

Cancelling your order

If your order has already been dispatched from the warehouse, you'll need to return the item following our Returns procedure in the event of any unwanted products. Read 'How to return an item' for details on how to do so.


There are some products which we cannot cancel, refund or exchange, please see our Returns Policy.


Returns Policy

We want you to be happy with your purchase but if a product is not what you expected, or is faulty please return the unused product to us within 30 days of you receiving the goods and we will process a refund in line with our Refund Policy. 


It's important that any unwanted item(s), unless faulty, is returned in a re-saleable condition. We'd expect this to mean that you've kept all original packaging and labels, and that it's undamaged and unused.


For a refund you should also return any free or promotional items which were included with the original sale of a product. The carriage will not be refunded.

This does not affect your statutory rights.

Products that can't be returned or exchanged

We are unable to offer refunds or exchanges, unless faulty or not as described, on the following items:


Products which have been personalised for you, such as work wear, stationery and ID cards.

Exchanging items

Simply return the unwanted item following our returns procedure and place a new order online for the product you'd like.

How long do I have to exchange a product?

In line with our returns policy, you have up to 30 days from receipt of your goods to exchange a product.

Missing, incomplete or damaged orders

If your order is incomplete, please bear in mind that products may be sent out from multiple locations and so arrive separately; please allow a little extra time before contacting us.


For damaged products, incomplete orders or dispatched orders that don't arrive within the expected time period, please email us at or call us on 0333 339 7679 0900 - 1700, Mon Fri.


Refund Policy

Once we have received the returned goods and verified they are in the appropriate condition, we'll refund the person who originally placed and paid for the order. The way you originally paid for the purchase will determine how you are refunded. Please note it can take up to 14 days of you returning the item(s) to receive your refund.



Product Descriptions

Each Product purchased is sold subject to its Product Description which sets out additional Specific Conditions related to that Product including, without limitation, terms and conditions concerning estimated delivery dates and times, warranties, after-sales service and guarantees.


We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a Product until your order is accepted in accordance with our order acceptance policy.



The following are UK registered trade marks of Docs-Store. You are not permitted to use them without our approval.



All goods are subject to availability. While we endeavour to ensure we hold sufficient stock to fulfil orders but we cannot guarantee all items are in stock at the point the order is confirmed. We will contact you should we not be able to fulfil any part of the order within the delivery timescales you choose. We reserve the right to part process any part of the order we can fulfil at our discretion. In the unlikely event items ordered are out of stock we will make best endeavours to refund you the item purchase price as soon as possible and no longer than 30 days from receipt of your order.


Age restricted products

Where you place an order for an item which is restricted by age such as a knife blade, aerosol or solvent you confirm that you are over the age of 18 and the delivery will be accepted by someone over the age of 18. Docs-Store reserve the right to cancel your order in part or full should we believe that you do not meet the age restrictions for the products above or similarly restricted products.


Planning work

While we will use best endeavours to ensure the items ordered reach you in a prompt and timely manner, we advise you not to schedule any work based on the estimated delivery date and wait until you have received the items before scheduling work. Docs-Store will not be held liable for any costs incurred due to purchased items not arriving within the expected delivery timescale.


Faulty Goods

If you purchased the item less than 30 days ago and it has developed a fault you can return free of charge under our 30 day refund policy. Please make sure that you return all component parts and any promotional items received.


If you purchased the item more than 30 days ago our aim is to get the problem put right as quickly as possible.



Check if the manufacturer offers a helpline, repair or warranty service. Using this service may be the fastest way to get the problem put right.


If there is no warranty or repair service offered by the manufacturer please call us for further advice on 0333 339 7679.


If the item has already been installed, please call us on 0333 339 7679 for further advice.


Promotional discounts

Coupons, discounts and promotional discount codes offered by Doc-Store are valid only for use as part of a purchase made via Such promotional discounts may not be valid for use for orders placed by the telephone.


General terms

Intellectual property and right to use

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.


Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.


Compliance with laws

The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.


Limitation of liability

While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.


We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.


To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.


We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:


any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or

any loss of goodwill or reputation; or

any special or indirect losses

suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.


Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.



If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.



No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.



Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.


Entire agreement

These Conditions govern our relationship with you. In this way, we can avoid any problems surrounding what Docs-Store and you are expected to do. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your Statutory Rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.



If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.


If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.


Complaints process

If you are unhappy with any aspect of the service you have received from us and wish to complain about the service you have received please submit your complaint in writing to We will work hard to resolve your complaint as quickly as possible and in most cases within 20 working days.


Alternative dispute resolution

If you are unhappy with how we have handled your complaint you can use Alternative Dispute Resolution which is a platform for an independent body to resolve the issue without the need to go to court. The European Union has set up an Online Dispute Resolution (ODR) platform.



For any queries regarding our service, please contact us via email, phone or post.


Our contact details are:



Unit 5 Roundell Business Park


BD23 3GH

Telephone 0333 339 7679


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